Implementation of effective change management processes in banking software maintenance operations

Posted: Mar 27, 2021

• Luna Garcia
• Luna Jones
• Luna Torres

Abstract

The banking sector faces unprecedented challenges in managing software maintenance operations, where the imperative for rapid technological adaptation conflicts with stringent regulatory requirements and operational stability demands. Traditional change management frameworks, largely derived from manufacturing and general IT practices, prove inadequate for the unique complexities of financial software ecosystems. These systems must simultaneously ensure transaction integrity, maintain regulatory compliance, and support competitive innovation in an increasingly digital financial landscape. The conventional waterfall-based change management approaches create significant bottlenecks, with change approval cycles often extending weeks or months, thereby impeding the institution's ability to respond to market dynamics and technological opportunities. This research addresses the fundamental tension between compliance and agility in banking software maintenance by proposing a novel change management framework that redefines the relationship between governance and innovation. Unlike previous approaches that treat change management as a control mechanism, our methodology conceptualizes it as an enabling infrastructure that supports controlled evolution while maintaining regulatory integrity. The framework integrates adaptive governance principles with advanced risk assessment technologies, creating a dynamic system that learns from organizational patterns and external regulatory developments.