Comprehensive study of human-computer interaction principles in designing accessible banking applications
Posted: Sep 11, 2025
Abstract
The evolution of digital banking has transformed financial services, yet accessibility remains a persistent challenge for diverse user populations. Human-computer interaction principles have traditionally focused on general usability, often overlooking the specific needs of individuals with varying cognitive, physical, and sensory abilities when interacting with financial applications. This research addresses this critical gap by developing and validating a novel HCI framework specifically designed for accessible banking applications. The increasing reliance on digital financial services necessitates interfaces that accommodate neurodiverse users, including those with autism spectrum conditions, attention deficits, motor impairments, and visual challenges. Traditional banking interfaces often create barriers through complex navigation,
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