Systematic analysis of banking sector digital capability maturity and enhancement strategies
Posted: Mar 22, 2022
Abstract
The digital transformation of the banking sector represents one of the most significant industrial shifts of the 21st century, fundamentally altering how financial services are delivered, consumed, and regulated. While substantial research has examined technological adoption in banking, a systematic understanding of digital capability maturity—encompassing not just technology implementation but organizational readiness, strategic alignment, and ecosystem integration—remains underdeveloped. Traditional maturity models often fail to capture the complex interplay between legacy systems, regulatory constraints, and emerging digital opportunities that characterize contemporary banking environments. This research addresses critical gaps in the literature by developing a comprehensive framework for assessing digital capability maturity specifically tailored to the banking sector's unique characteristics. Our approach moves beyond conventional technological metrics to incorporate dimensions such as organizational learning capacity, customer experience integration, and strategic foresight. The banking industry faces unprecedented challenges from fintech disruptors, changing consumer expectations, and evolving regulatory landscapes, making a nuanced understanding of digital maturity essential for strategic planning and competitive positioning.
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