Development of comprehensive digital onboarding processes for new banking customers across multiple channels
Posted: Oct 28, 2025
Abstract
This research presents a novel framework for digital customer onboarding in the banking sector that integrates behavioral biometrics, cross-channel synchronization, and adaptive user experience design. Traditional digital onboarding processes often suffer from fragmented experiences across different platforms, high abandonment rates, and security vulnerabilities. Our approach introduces three key innovations: a multi-modal authentication system that combines traditional verification with continuous behavioral analysis, a channel-agnostic data persistence layer that ensures seamless transitions between digital touchpoints, and an AI-driven adaptive interface that personalizes the onboarding journey based on user behavior and demographic characteristics. We implemented this framework across three major financial institutions serving over 2 million customers annually. Results demonstrate a 47
Downloads: 0
Abstract Views: 540
Rank: 488002